American Furniture Warehouse Return Policy: Easy Steps & Exceptions

Returning furniture can be a stressful experience. This comprehensive guide simplifies the American Furniture Warehouse’s (AFW) return policy, providing clarity and empowering you to navigate the process confidently. We’ll cover both online and in-store purchases, explain the return window, delve into the 15% restocking fee, and outline procedures for mattresses, special orders, cancellations, and damaged items. To track your AFW order, check your order status here.

Table of Contents

Understanding the AFW Return Policy

AFW’s return policy can sometimes be confusing. This guide consolidates information to provide a clearer understanding, but it’s always best to confirm specifics with AFW directly. Keep in mind that policies for special order items can differ considerably.

Key Elements of the Standard Return Policy

AFW typically allows returns within 30 days of purchase. Check your receipt for the exact return window, as specific items may have shorter periods. Most returns are subject to a 15% restocking fee. Be aware of this, even for exchanges.

If you receive damaged goods, reporting it immediately is crucial.

Step-by-Step Guide to Returning Items

The process varies slightly depending on whether you purchased the item online or in-store. Follow the appropriate steps below for a smooth return experience.

1. In-Store Returns:

Step 1: Take the item, its original packaging (if possible), and your receipt to the AFW store.
Step 2: An AFW associate will assist you with the return.
Step 3: You’ll receive your refund or exchange, minus any applicable fees.

2. Online Returns:

Step 1: Contact AFW customer service by phone or through their website to verify your item’s eligibility for return and to obtain a Return Authorization (RA) number.
Step 2: Repackage the item securely, using the original packaging if possible, to prevent damage during shipping. Include all original components and documentation.
Step 3: Ship the item back to AFW. Confirm who is responsible for the return shipping costs with customer service. In many cases, the customer is responsible. Keep the tracking information for your records.
Step 4: Wait for AFW to receive and process your return. Processing times can vary, so follow up with customer service if needed.

Exceptions to the Standard Return Policy

Certain items have specific return guidelines. Knowing these exceptions before you buy is essential.

Mattresses: Returns or exchanges are severely limited due to hygiene reasons. Many customers report only one exchange is permitted (if at all), and returns are often not accepted. Mattress protectors are typically non-returnable.
Special Orders: Items that are custom-made or not regularly stocked are generally non-returnable. Always confirm the return policy before placing a special order. Get the policy in writing if possible.
Clearance Items: These items are usually sold as final sales and are not eligible for return. This is reflected in the discounted price. Inspect clearance items carefully before purchasing.
“As-Is” Items: Similar to clearance items, “as-is” merchandise is sold in its current condition and is typically non-returnable.
Damaged Goods: Report any damage immediately upon delivery, providing photos and detailed descriptions. AFW’s handling of damaged goods varies depending on the circumstances. Do not sign for deliveries without inspecting for damage.

Order Cancellations

The cancellation process for orders that haven’t yet shipped follows a different set of rules. There is usually a limited cancellation window, and fees may apply. Contact AFW immediately if you need to cancel an order.

Troubleshooting Common Issues

Refund Delays: Contact AFW customer service and have your order information ready. Document all communication.
Damage During Return Shipping: Insure your return shipment to cover potential damage during transit. File a claim with the shipping company if necessary.
Restocking Fee Disputes: The 15% restocking fee is a standard practice. Make sure you fully understand the policy before making a purchase. If you believe the fee was applied in error, gather supporting documentation and contact AFW customer service.

Final Thoughts

This guide is intended to provide a general overview of the AFW return policy. Refer to your receipt and the AFW website for the most specific and up-to-date details. Always confirm the return policy with AFW directly before making a purchase. Keep all documentation related to your purchase and any returns.

Returning Special Order Items to American Furniture Warehouse: A Deeper Dive

Key Takeaways:

AFW typically charges a 15% restocking fee for returns.
Return windows can vary, so always check your receipt or contact AFW directly.
Special order returns are often heavily restricted.
Document everything: your purchase details, the item’s condition upon delivery, and all communication with AFW.

Understanding the AFW Return Policy Nuances

Navigating AFW’s return policy requires attention to detail. While this guide aims to provide clarity, inconsistencies may exist. Always refer to your receipt and contact AFW directly for the most accurate information pertaining to your purchase.

The 15% Restocking Fee: What to Expect

AFW, like many furniture retailers, generally charges a 15% restocking fee on returned items. This fee covers the costs associated with processing the return. The fee applies to most returns, making it essential to be certain about your purchase before you finalize it.

Returning Standard Items: A Recap

Returning a standard, in-stock item involves these steps:

Initiate the Return: Contact AFW via phone, email, or their website to start the return process.
Obtain Authorization: You may need a Return Merchandise Authorization (RMA) number. Ask for this specifically.
Packaging: Repackage the item carefully in its original packaging if possible. This protects the item during shipping.
Shipping Costs: Clarify who is responsible for the shipping costs. Generally, you are responsible unless the item arrived damaged. Get a tracking number!
Refund Processing: Once AFW receives the returned item, they will process your refund, less the restocking fee. Allow sufficient time for processing.

Special Order Returns: A Significant Challenge

Special order items present unique difficulties. As these items are often custom-made or unique, return options are significantly limited. Expect a much stricter policy, potentially with no returns accepted. Contact AFW immediately if you have any issues with a special order item. Be prepared for a potentially difficult process. Read the fine print before ordering!

Important Exceptions to Consider

Mattresses: Returns are rarely accepted due to hygiene concerns. Consider a mattress protector purchased at the same time, as these are often non-refundable.
Clearance Items: Returns may be limited or impossible as these are often reduced in price due to imperfections or to clear stock.
Damaged Goods: If an item arrives damaged, document the damage thoroughly with photos. AFW’s policy on handling damaged goods varies.

Cancelling an Order: Timing is Key

Cancelling an order before delivery may be possible, but fees might apply. The sooner you cancel, the better your chances of avoiding penalties. Contact AFW immediately to determine your options.

Troubleshooting Common Issues

Refund Delays: AFW processing times can vary. Allow sufficient time, but follow up if the delay seems excessive.
Damage During Return Shipping: Secure packaging is essential. If damage occurs during return shipment, file a claim with your shipper and inform AFW.
Disputes: In case of a dispute concerning the restocking fee or other charges, keep all documentation. Thorough records provide the best evidence.

[Source: ¹https://www.afw.com/returns]

AFW Return Policy for Damaged or Defective Furniture: What You Need to Know

Key Takeaways:

AFW generally offers a 30-day return window for most in-stock items, but a 15% restocking fee usually applies.
Damaged or defective furniture requires a different approach; inspect carefully upon delivery.
Mattress return policies are stricter, often limited to exchanges.
Special orders and clearance items are typically non-returnable.
The return process includes contacting AFW, obtaining authorization (if required), and returning the item in its original packaging. Shipping costs are usually the customer’s responsibility.
Online return information can sometimes be less clear compared to in-store procedures.
Inconsistencies may exist in online information; always verify details directly with AFW.

Understanding the Basics of AFW Returns

Navigating the American Furniture Warehouse (AFW) return policy requires careful attention. While most in-stock items have a 30-day return window, a 15% restocking fee typically applies.

If your furniture arrives damaged or defective, document the damage immediately with photos and contact AFW. Their assessment will determine the next steps. Explore options for product replacement if the furniture is beyond repair.

How to Return an Item to AFW

Returning an item to AFW involves these steps:

Contact AFW: Reach out via phone, email, or their online portal (if available). This is

Author
Recent Posts

Mark Soldy

Aficionado of interior design with a keen eye for style and innovation. As a guy deeply passionate about crafting captivating spaces, he blends creativity with functionality to breathe life into every room